// Player Safety & Wellbeing
Gambling is entertainment. Like all forms of entertainment, it carries risks — and Sekabet believes every player deserves the tools, information, and support to stay in control. This page brings all of that together in one place.
Minimum Age, No Exceptions
Support Team Available
All Responsible Gambling Tools
Self-Exclusion Period Options
For the vast majority of people, gambling is a form of entertainment — a way to add excitement to a Liga Super Malaysia fixture, make a live casino session more engaging, or enjoy the occasional slot spin between other activities. The money involved is the price of that entertainment, and most players approach it with that mindset.
But gambling can become problematic for some people. It can shift from recreation to a habit that is difficult to control, with financial, social, and psychological consequences that extend well beyond the betting account. Sekabet takes this seriously — not because we are required to, but because we believe a platform that genuinely serves its players has a responsibility to their long-term wellbeing, not just their session activity.
Problem gambling does not discriminate. It affects people across income levels, backgrounds, and experience levels — from casual players in Petaling Jaya to regular bettors in Johor Bahru. The tools on this page exist because we understand that. They are free, available without delay, and designed to be genuinely useful rather than tokenistic.
Responsible gambling means: playing with money you can afford to lose, setting limits before you start, taking breaks, treating gambling as entertainment with a defined cost — and asking for help without hesitation if the balance tips.
01 Do you spend more time or money gambling than you originally planned?
02 Do you feel anxious, irritable, or restless when you try to cut back or stop?
03 Have you tried to win back money you've lost (chasing losses)?
04 Has gambling affected your relationships, work, or financial obligations?
05 Have you lied to family or friends about how much you gamble or spend?
06 Do you gamble to escape stress, anxiety, or personal problems?
07 Have you borrowed money, sold items, or gone into debt to fund gambling?
08 Do you feel a need to gamble with larger and larger amounts to get the same level of excitement?
⚠️ If you answered "yes" to two or more of these questions, please consider using one of the tools on this page or reaching out to a support organisation listed below. Early action makes a significant difference.
All tools are free, available immediately, and can be activated through your account settings or by contacting our 24/7 support team. No waiting periods, no fees, no questions beyond what is necessary.
Set a daily, weekly, or monthly cap on how much you can deposit into your Sekabet account. Once a limit is set, it activates immediately and cannot be exceeded. Reducing a limit takes effect instantly. Increasing a limit is subject to a mandatory 24-hour cooling-off period — giving you a genuine window to reconsider.
In addition to deposit limits, you can set a maximum net loss threshold over a defined period. When your cumulative losses reach that threshold, your ability to place further bets is suspended for the remainder of the period. This is one of the most direct tools for protecting your financial position.
Configure a session time reminder to receive a notification after a set duration of continuous play — for example, after 1 hour or 2 hours. This is not a hard stop; it is a nudge to pause, assess how your session is going, and decide consciously whether to continue or step away.
A short-term break option for players who want to step away from the Platform without committing to a full self-exclusion. Cooling-off periods can be set for 24 hours, 72 hours, or 7 days. During a cooling-off period, you cannot log in to your account or place bets.
For players who need a longer, more definitive break from gambling. Self-exclusion periods of 30 days, 6 months, or permanently are available. Once activated, your account is immediately suspended and cannot be reactivated until the exclusion period has fully expired. Permanent exclusion is irreversible.
Request a full activity statement for any date range to review your deposit history, withdrawal history, net win/loss position, and time spent on the Platform. Seeing the actual numbers clearly can be one of the most powerful tools for maintaining perspective on your gambling activity.
All tools are accessible without contacting support if you prefer to manage them independently. No justification is required to activate any tool — they exist for your use.
Log in to Your Sekabet Account
Access the Platform through your desktop browser or mobile browser and log in with your registered credentials.
Navigate to Account Settings
Click on your account username or profile icon in the top right corner and select "Account Settings" or "Responsible Gambling" from the dropdown menu.
Select the Tool You Want to Use
Choose from deposit limits, loss limits, session time reminders, cooling-off periods, or self-exclusion. Each tool has clear instructions and confirmation steps.
Confirm Your Selection
Review the parameters you have set and confirm. Limit reductions and self-exclusion activate immediately. Limit increases are subject to a 24-hour delay.
Contact Support If You Need Help
Our 24/7 live support team can activate any responsible gambling tool on your behalf. You do not need to explain why — a request is sufficient. Email us at [email protected] or use live chat.
Self-exclusion is the most comprehensive tool available for players who recognise that they need a significant break from gambling. Here is what it involves and what to expect.
🔞 If you are struggling with problem gambling, please activate self-exclusion immediately and contact one of the support organisations listed on this page. You do not need to be in crisis to reach out — early intervention is the most effective form of support.
Sekabet enforces a minimum age of 21 for all platform users — stricter than many jurisdictions require. This is a deliberate choice. We believe 21 is the appropriate threshold for access to casino-style gambling products, and we apply it uniformly regardless of which game category a player intends to use.
Age enforcement happens at two stages. First, at registration: all users must confirm they are 21 or older when creating their account. Second, before any withdrawal is processed: all accounts must complete KYC verification, which includes submitting a government-issued photo ID — typically a Malaysian MyKad or passport — that confirms the account holder's date of birth.
Accounts found to belong to individuals under 21 are closed immediately. Any funds deposited are returned to the payment source, and the incident is documented in accordance with our regulatory obligations.
Identity Verification at Withdrawal
Every account must submit a valid government ID before withdrawals are processed. This creates a hard gate that cannot be bypassed by simply confirming age at registration.
Parental Control Software
If you share a device with a minor, we strongly recommend installing parental control or content filtering software. Tools such as Net Nanny and similar applications can block access to gambling platforms at the device level.
Keep Your Credentials Private
Do not share your Sekabet username and password with anyone, including family members. Account credentials should be stored securely and not accessible to minors in your household.
If gambling is causing you problems, or if you are worried about someone else, these organisations provide confidential support. Reaching out is a sign of strength, not weakness.
Talian Kasih
15999
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Available 24/7 for counselling and referrals relating to social issues including problem gambling. Calls are confidential.
GamCare
International Online Support
GamCare is an internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. Their online resources and chat-based support are accessible from Malaysia without a phone call if preferred.
Gamblers Anonymous Malaysia
Peer Support Groups
Gamblers Anonymous runs peer support meetings for people who want to stop gambling. Meetings are held in Kuala Lumpur and other Malaysian cities. The 12-step recovery programme has helped many people across Malaysia and internationally.
Hospital Bahagia Ulu Kinta
Perak, Malaysia
A publicly funded psychiatric facility in Malaysia that provides mental health and addiction treatment services, including for gambling-related disorders. Your general practitioner can provide a referral, or you may self-refer.
Befrienders Malaysia
03-7627 2929 (KL)
Befrienders provides emotional support for people in distress, including those experiencing anxiety, depression, or crisis situations related to financial or gambling problems. Confidential telephone and email support is available from Kuala Lumpur.
Sekabet Player Support
24/7 Live Chat · [email protected]
Our support team can activate any responsible gambling tool immediately — deposit limits, cooling-off periods, or self-exclusion. No justification is required. Contact us via live chat inside the Platform or via email at any time.
✅ All contact with support organisations is confidential. You do not need to be in crisis to reach out. If gambling has stopped being enjoyable, or if you notice the warning signs listed on this page, speaking to someone early is the most effective step you can take.
Simple habits that help keep gambling a form of entertainment rather than a source of stress.
Decide how much you are comfortable spending before you log in — not during a session. Treat this as the cost of entertainment, like a cinema ticket or a meal out. Use Sekabet's deposit limit tool to make this budget automatic and enforceable.
Chasing losses — placing bigger bets to try to recover what you've lost — is one of the clearest signs that gambling has crossed from entertainment to compulsion. If you have lost your session budget, log off. The next EPL match will still be there.
Set a session time reminder and honour it when it fires. Step away from the screen, do something unrelated, and come back to the decision about whether to continue with a clearer head. Continuous play impairs judgment more quickly than most players expect.
Gambling while stressed, upset, or trying to avoid dealing with another problem is a pattern that leads to poor decisions and financial harm. If you find yourself logging in to escape a bad day rather than for entertainment, it is time to step back.
Request an activity statement monthly to see your actual net position clearly. Many players underestimate how much time and money they have spent because individual sessions feel modest. The cumulative picture is what matters.
Never gamble with money earmarked for rent, utilities, groceries, education, or any other essential expense. Gambling with money you cannot afford to lose removes the entertainment component entirely and replaces it with genuine financial risk.
Sekabet is designed for entertainment — for the Liga Super Malaysia fan who wants competitive live odds, for the player who enjoys a live baccarat session, and for anyone who treats it as a leisure activity with a defined budget. The tools on this page exist to keep it that way. Use them.
For platform rules, see our Terms & Conditions. For data handling, see our Privacy Policy. For players aged 21 and above only. Gambling involves risk — please play responsibly.